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Delivery

  1. Each order is delivered via courier company within 2 days in UK, 4 days in EU, 4-8 days outside EU from shipping confirmation email. Deliveries will generally be made between 7am and 6pm Monday to Friday (excluding bank holidays).
  2. Unfortunately, we cannot guarantee delivery at a specific time of day. Taxes are based on prevailing rates in the delivery area.
  3. Delivery will be made to the address entered during registration process.
  4. We may contact with you to arrange a delivery time upon receipt of your order by email. We will endeavour to deliver at the agreed time however, we cannot guarantee delivery dates and times as these may be affected by circumstances outside our control.  We will do our best to contact you if we are forewarned of delays. For this reason we are unable to accept responsibility for lost working time and recommend goods are ordered well in advance of any project start dates.
  5. All goods must be signed for to confirm receipt. 

Returns

Customer has right to return product within 7 days from delivery date.

Exceptions

Products on promotions and discounted.

Defective Product

All products are fully inspected and shipped in pristine condition. However, should you receive a defective item please notify us within two days of receipt to be eligible for a return.

Return Process

  1. Please note that we are not responsible for items shipped back to us should they be lost or damaged during transit and as such we urge you to insure your item as this will provide you with recourse with the shipping company.
  2. After receiving your RA# please fill out the returns form and pack your item securely into same or equivalent box and send it to the address provided.
  3. Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. to obtain your Return Authorization Number (RA#). Returns made without the RA# will not be accepted.
  4. Write your RA# given to you on the outside of your package and on your returns form.
  5. Items must be returned with all original vendor packaging in the condition you received it as they are considered part of the product. Items which do not meet these requirements will not be accepted. Shipping and handling charges are non-refundable.

Exchanges and Store Credits

Once your item for exchange is received your new item will be sent to you. Please allow 4-5 days processing time. Exchanges and store credits must be made for in-stock items and cannot be used with a discount coupon code or on pre-order items. Once an exchange is made the exchange cannot be returned again for either refund nor exchange.

Refund Information

Refunds will be credited to the same card used to make your purchase. Shipping and handling charges are not refundable. The original shipping fee will be deducted from the refund for any order which included free shipping. Please allow 5-7 days for your refund to be processed. Depending on your credit card company's processing times, it can take 1-2 billing cycles for the refund to appear on your statement.

Refused Shipments

Refused shipments will be assessed a 25% restock fee and all shipping charges. Please note we are not responsible or liable for the return, tracking down of, receipt or condition of refused shipments.

International Returns

Please follow the same directions for domestic returns. International customers are responsible for covering the shipping costs of exchanges and returns.

Policy is subject to change.

Our Address we are always available for you!

SKALARKI electronics Ltd
Registered office:
FLEXSPACE Business Centre, Unit 30
151 Middlemore Road
B21 0BN, Birmingham
tel: +44 7584 672 355
Company Registration: 8957549
shop@skalarki-electronics.eu

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